Coachfinder recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with Coachfinder shall be primarily processed in India and such other jurisdictions where a third party engaged by Coachfinder may process the data on Coachfinder’s behalf. By agreeing to this policy, you are providing Coachfinder with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: email@example.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book a event journey, then certain personal information of yours like contact details, gender, location details etc. may have to be shared by us with our event operator and they may further process this information for making suitable arrangements for your journey.
A withdrawal of consent by you for us to process your information may: severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or unreasonably restrict us to service your booking (if a booking is already made) which may further affect your event trip or may compel us to cancel your booking.
C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, age etc., your contact details such as your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
2. Other information: We many also collect some other information and documents including but not limited to:
Transactional history (other than banking details) about your e-commerce activities, buying behavior.
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
Information pertaining any other traveler(s) for who you make a booking through your registered Coachfinder account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
D. HOW WE USE YOUR PERSONAL INFORMATION
The Personal Information collected maybe used in the following manner:
1. While making a booking:
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
2. We may also use your Personal Information for several reasons including but not limited to:
keep you informed of the transaction status; Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services. send booking confirmations either via SMS or Whatsapp or any other messaging service; send any updates or changes to your booking(s); allow our customer service to contact you, if necessary; customize the content of our website, mobile site and mobile app; request for reviews of products or services or any other improvements; send verification message(s) or email(s); Validate/authenticate your account and to prevent any misuse or aevente.
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
USER GENERATED CONTENT (UGC)
Coachfinder provides an option to its users to post their experiences by way of review, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Coachfinder or post answers to questions raised by other users. Coachfinder may also hire a third party to contact you and gather feedback about your recent booking with Coachfinder. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, Whatsapp or any other messaging service) for you to share your feedback. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.
The UGC that Coachfinder collect may be of the following kinds:
Review and Ratings
Question and Answers
Crowd Source Data Collection (poll questions).